Support
Let's get the
claw moving.
Answers to common questions and a direct line for anything that still feels stuck.
Tell us what happened.
Include your device model, iOS or iPadOS version, and the steps that led to the issue.
Email support Starlight Crane sends no diagnostics automatically. Only information you choose to include in your email is shared.Quick answers
Before you reach for the service bell.
01Where is my progress stored?
Prize Shelves, cabinet state, collections, goals, cosmetics, high scores, and settings are saved locally on your device. Starlight Crane has no account or cloud sync.
02What is the difference between Collect, Practice, and Arcade?
Collect saves wins to the active Prize Shelf. Practice is a temporary sandbox. Arcade is a score run with three tries, Power Cube bonuses, and a local machine leaderboard.
03Can I reset the cabinet without losing my collection?
Yes. The machine menu can refill, reshuffle, or reset the cabinet while preserving the active Prize Shelf and everything already collected.
04How are mystery capsule rewards chosen?
A capsule's reward is assigned when it enters the cabinet and saved with it. Opening the capsule never rerolls the result. The Prize Book shows exact per-item contents odds.
05Does difficulty change prize odds?
No. Friendly, Classic, and Expert change visible movement, sway, grip geometry, and carry support. They do not change capsule odds, goals, or cosmetic rewards.
06Which devices are supported?
Starlight Crane is designed for iPhone and iPad running iOS or iPadOS 18 or later.